SleepOutfitters

Warranty Center

1. Please take pictures of the mattress without sheets and a close-up of the problem. Pictures must not have bedding on the mattress, view from above the mattress, and view from the foot of the bed at mattress level. *Additional documentation may be requested.
2. Please scan a copy of your receipt.
3. Once your claim is received, you will be contacted by our Customer Service Advocate/Claims Department, at which time your pictures and receipt will be requested if they were not uploaded at the time of the claim.

Sleep Outfitters Outlet products do not carry a manufacturer's warranty on any of our mattresses. However, we offer a 3-year peace of mind promise that covers any structural defects. We can also exchange your mattress for one of equal or greater value. Your satisfaction is our number one priority.

File a Claim