SleepOutfitters

Please visit our Find a Store page or contact our Guest Services Team at 866-637-3778.

See our Find a Store page for the most up-to-date store hours.

Please contact Guest Services at 866-637-3778 or guestservices@sleepoutfitters.com.

The best thing you can do is visit a sleep shop that can learn about your needs and provide you with the right solution for your specific needs. At Sleep Outfitters Outlet we work with you to develop a customized solution for address your unique needs.

Good sleep is so essential to a child’s development. From the classroom to sports and other activities, our children need a sleep solution that will help them get the sleep their body needs. Picking the right mattress is unique to each child. Please call, or visit one of our convenient store locations to find the right solution for your child.

Several factors are essential in selecting the right mattress. Are you a side, back, or stomach sleeper? Do you wake up with aches and pains? Please call, or visit one of our convenient store locations to find the right solution.

These are the rarest sleepers and are prone to lower back and neck pain. A firm mattress may be best to keep your core adequately supported.

Side sleeping is the most popular position, but it can create pressure points at your hip and shoulder. A side sleeper would probably benefit most from a soft to medium-feel mattress that provides support without being too dense or firm.

The construction of a mattress, including the amount of pressure-relieving material used, determines the thickness. Typically, as mattresses have more pressure-relieving material, their profile increases.

Many people confuse support and feel. Most mattress models offer multiple feel options with the same support, regardless of the feel you choose. The support layer of the mattress is designed to keep your spine properly aligned while you sleep. The comfort layer is how the mattress feels as you move around in bed.

Soft, medium, and firm describe the feel of the mattress. This should not be confused with support. Generally, multiple feels are offered with mattress models delivering the same support. It is primarily a comfort preference that your sleeping position will heavily influence.

Each type of mattress offers different constructions to address various sleep needs. No single construction is better than another. It is important to understand how you sleep and what benefits will be essential to helping you get your best sleep.

A Split King bed is made of two Twin Long mattresses allowing you to customize your bed to each person’s individual sleep preferences.

No – most mattresses now will have one sleeping surface. Advancements in bed construction have shown that single-sided mattresses deliver a superior sleeping surface. Compared to two-sided mattresses from years ago with comfort layers on each side, mattresses now have double the comfort layers to provide twice as much pressure relief. No more flipping your mattress! We do recommend rotating your mattress every six (6) months.

Please visit our warranty page or contact Guest Services at 866-637-3778.

Sleep Outfitters Outlet offers a 125 Night Comfort Guarantee (Guests must purchase and use a mattress protector in order to be eligible for this trial offer). If you are not satisfied with your purchase during the trial period, you may exchange it for any mattress of equal value. We proudly stand by our product and work to make sure you are satisfied!

If you are not comfortable within 125 nights of the mattress delivery date, we will do our best to match you to the right mattress. Our 125 Night Comfort Guarantee is valid for one exchange, which must be done within 125 days of the delivery date of your original mattress. Contact your local store for delivery charges. We require purchase of a waterproof mattress protector from Sleep Outfitters Outlet at the time of your initial purchase to help keep your new mattress clean. Sleep Outfitters Outlet is unable to exchange or refund stained, unsanitary or damaged mattresses under the 125 Night Comfort Guarantee. Return pick up fee will apply at the same rate as delivery. In addition, we recommend keeping all original tags on your mattress. Do not remove the law tag from the mattress as it will void the 125 Night Comfort Guarantee. Please note that our 125 Night Comfort Guarantee is not valid on clearance merchandise, pillows, mattress protectors, foundations or other accessories. See a store associate for more details.

We can refund 100 percent of the price difference plus 25% of that difference should you find the same mattress set you purchased from us advertised at a lower price by a local competitor within 125 days of the purchase date. The price comparison must include all value-added services such as free or gift items, free delivery and financing options. Simply bring in the relevant advertisement, and we will credit your account or process a refund check. We cannot offer Price Promise refunds on mattresses and products purchased as clearance items, floor models, special purchases, promotional items, door busters, discontinued merchandise, or products offered by exclusive online sites such as EBay, Overstock and Craig's List, etc. Additionally, refunds cannot be given if a competitor advertises a price that does not comply with applicable manufacturer pricing guidelines.

Your store or Guest Services will contact you within 24 to 48 business hours once the order has been cancelled. Once we verify the refund information, it will take 3-14 business days, depending on form of payment, for you to receive your refund.

Please contact Guest Services at GuestSupport@SleepOutfitters.com or 866-637-3778. Please include your name, product, and date of submission.

Guest Services will process your claim and work with the vendor to see if your claim qualifies. You will receive an email within 48-72 hours of the claim submission. If approved, you can visit the store to select a new mattress.

We offer mattresses in standard sizes: Twin, Twin Extra Long, Full, Queen, King, and California King. Sizes available vary by mattress model. For model-specific details, contact our Guest Services Team at 866-637-3778.

You can apply for financing here.

Visit a local store where our sleep professionals will apply your finance approval to your selected products.

Typically, you will receive your statement 30-45 days after your merchandise has been delivered.

In-store, we accept cash, check, and all major credit cards. We also have financing options available.

A foundation, commonly known as a box spring, provides the necessary support for a mattress. A foundation can now come in different forms, including adjustable bases. Contact our Guest Services Team at 866-637-3778 for more details.

A regular profile foundation is 9 inches tall, and a low-profile foundation is 5 inches tall. Both will offer the same support and durability; it is just a preference for how high you want your mattress to sit. If you have a headboard and footboard that sit higher off the ground, you might want a low-profile foundation so the mattress does not sit too high, making it difficult to get into bed. Consider the low-profile foundation if you do not want the mattress to cover too much of your headboard and footboard.

A proper foundation is essential to preserve the life of your mattress. Specific bed frames come with built-in foundations, which provide the necessary support. Your Outfitter will advise you of the best option for you.

Yes, certain online purchases require a shipping fee. If you are interested in white glove delivery, please contact our Guest Services Team at 866-637-3778.

For online purchases, orders can be delivered in the markets we serve through our stores you can pick-up product at the store. We offer white glove delivery by our dedicated delivery drivers. If you are interested in white glove delivery or setup please contact our Guest Services Team at 866-637-3778.

Yes, our delivery team will help you setup your new products and will haul away and recycle an old mattress set for a fee, if requested.

Absolutely! The stores have select inventory available in our showrooms for pickup. If we do not have the product available that day, we will happily have it brought from our warehouse to the store for you to pick up.

At that time, please contact the store or Guest Services. We will process an exchange of the damaged product. Please contact us within the first 48 hours after delivery is received.

Please contact our Guest Services Team by email GuestSupport@SleepOutfitters.com or by phone at 866-637-3778.

The driver will attempt to contact you 30 minutes to 1 hour before he arrives. You can get estimated time-of-arrival updates using the delivery tracker on your delivery day.

We require that you sleep on the mattress for 30 nights to break in the mattress. If you feel that you would benefit from sleep tips to aid in the break-in period of the mattress, please contact GuestSupport@SleepOutfitters.com. Our Guest Services Team stands ready to assist guests on a personalized basis to help you to have your best night’s sleep.

Please take pictures of the damage. They can be emailed to GuestSupport@SleepOutfitters.com. Please include your name, delivery address, sales order number, and a brief description of the damage that occurred. A member of our Guest Services team will contact you as soon as they review the information received. All damage claims must be submitted within 72 hours of delivery.